FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. Shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster (3–6 business days).
4. What is your return policy?
We accept returns within 30 days of delivery. The mouse pad must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after we inspect the item.
5. What sizes do you offer?
We offer a variety of sizes:
- Standard (e.g., 9x8 inches)
- Large
- Extended / XXL desk mats (up to 35x16 inches or larger)
Exact dimensions are listed on each product page.
6. What materials are your mouse pads made of?
Our mouse pads feature a high-quality micro-woven cloth surface for smooth tracking, combined with a natural rubber base for strong grip and anti-slip performance. Most pads are also water-resistant.
7. Are your mouse pads suitable for gaming?
Yes. We offer both control-type and speed-type surfaces suitable for different gaming styles. All our gaming mouse pads are optimized for high DPI precision and fast movements.
8. How do I clean my mouse pad?
Most of our mouse pads can be cleaned with a damp cloth and mild soap. For deeper cleaning, hand wash with cold water and mild detergent, then air dry. Avoid machine washing and high heat.
9. Do your mouse pads have stitched edges?
Many of our premium and extended mouse pads feature stitched edges to prevent fraying and ensure long-lasting durability. This is clearly mentioned on the product page.
10. Do you ship internationally?
Currently, we only ship within the United States.
11. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your package in your account under “Order History”.
12. What if my mouse pad arrives damaged?
Please contact us within 48 hours with clear photos of the item and packaging. We will arrange a replacement or full refund as quickly as possible.
13. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.